Verzendingsbeleid

SHIPPING & DELIVERY

LUMIERE B.V. ships from different warehouses in different countries. For orders with more than item, we may split your order into several packages according to stock levels at our own discretion. We aim to deliver orders within five (5) to ten (10) working days from when orders have been placed. However, sometimes during busy sale seasons, deliveries may take a bit longer. Please note that Saturday and Sunday are not classified as working days. If you have not received your delivery in that period, please contact our Customer Care through customercare@lumiere.store.

 

DESTINATIONS & SPEED
LUMIERE B.V. ships anywhere in the world.
LUMIERE B.V. along with its partners DHL and Aramex has segmented the world countries into Shipping Zones.

Shipping is FREE worldwide. Timings are affected based on zones below:

Europe (Zone 2) (via DHL Express)
Belgium, France, Germany, Italy, Luxembourg, Monaco, Netherlands, United Kingdom.

Europe (Zone 3) (via DHL Express)
Andorra, Austria, Cyprus, Denmark, Finland, Gibraltar, Greece, Iceland, Ireland, Liechtenstein, Malta, Norway, Portugal, Spain, Sweden, Switzerland, Turkey. 

Europe (Zone 6) (via DHL Express)
Kazakhstan, Russia, Albania, Armenia, Belarus, Bosnia And Herzegovina, Bulgaria, Croatia, Czech Republic, Estonia, Faroe Islands, Georgia, Hungary, Kosovo, Lithuania, Moldova, Republic of, North Macedonia, Poland, Romania, Serbia, Slovakia, Slovenia, Ukraine, Saint Helena.

North America (Zone 4) (via DHL Express)
The United States, Canada.

Middle East (Zone 9) (via DHL Express & Aramex)

Egypt, Saudi Arabia, Bahrain, Jordan, Kuwait, Lebanon, Oman, Qatar, United Arab Emirates, Tunisia, Algeria, and Morocco.

REST OF THE WORLD (via DHL Express)
Asia, Latin America, and the Caribbean.

 

RETURNS & EXCHANGES
Check our Returns & Exchanges Policy here.

Questions? Contact us – our Customer Care Team is available every day from 11 AM to 8 PM GMT, 365 days a year!